Terms and conditions of purchase

All prices are stated in Swedish kronor and include applicable VAT. Any shipping cost is shown at checkout before you complete your purchase.

Payment is securely handled by our payment partner Stripe. An order becomes binding when payment has been approved and you receive an order confirmation.

We reserve the right to correct obvious pricing or writing errors. If an error affects your order, we will contact you before processing it further.

Physical products are made or prepared according to the information displayed for the product and in connection with the order. Estimated production times and delivery information are estimates unless expressly stated otherwise.

The delivery address is provided at checkout when an order includes a product requiring physical delivery.

Digital products are delivered as digital content, such as a PDF file. After payment is approved, delivery is sent to the email address you provided when purchasing.

Delivery may include a personal download link. The link is time-limited according to the information in the email and must not be shared publicly.

To purchase a digital product, you must expressly consent to delivery starting immediately after payment. Once delivery of the digital content has begun, you no longer have a right of withdrawal for that digital content to the extent provided by applicable law and the consent you gave.

For personalised products, you are responsible for ensuring that the information, text and images you provide are accurate and that you have the right to use the material.

A personalised product cannot always be cancelled or changed after work on it has begun. This does not limit your mandatory statutory rights, such as the right to make a claim about a defective product.

You have the rights provided by mandatory consumer legislation. For standard physical products, a right of withdrawal may apply under the Distance Contracts Act, subject to the exceptions set out by law, including goods made to your instructions or given a distinct personal touch.

If a physical product is defective, contact us as soon as possible and describe the defect. We handle complaints under the Consumer Sales Act and assess with you what action is appropriate.

The rules on the right of withdrawal do not apply in the same way to digital content delivered immediately after payment when you have expressly consented to delivery starting and confirmed the resulting limitation of the right of withdrawal.

If you wish to exercise a statutory right or make a complaint about a product, contact us before returning anything. We will provide instructions based on the case.

Send questions about orders, digital delivery, complaints or your rights to info@dinsaga.online.